Helpcenters can be hosted in free or pro tier. You can host as many helpcenters in free tier as you want for free. Let's say you want to host 2 helpcenters on free tier and 2 on pro tier, you will pay $15+$10=$25 per month.

Hosting helpcenter on free tier could be an option if you are on a tight budget or just starting out. When your business grows, you would want to switch to pro tier to more essentials features like articles searching and custom domain. Best of all, our pricing really affordable.

No. Unlike other helpdesk software, we don't charge customers for having more users/agents. You can add as many users as you want within reasonable usage limits.

Prices are in US dollars.

Subscription charges are prepaid so you will be charged the moment you upgrade. After that, you will be charged at the start of next billing cycle. For example, if you subscribe to monthly plan, your next charge will be 1 month from today.

You can cancel subscription by yourself in self-serve manner. Just go to billing page to cancel subscription. After cancellation, you won't be charged after further. Since PointAnswer works on prepayment, you will still have access to your current plan until end of billing cycle.